Customer Service
Last updated: 1 October 2026
We are happy to help with orders, products, payments, deliveries and returns.
Contact us
- Seller: Sona Beauty
- Address: 60, Saket Business Hub, Besides ICICI Bank, Opp. Dominos Pizza, Radhanpur Road, Mehsana - 384002, Gujarat, India
- Phone: +91 8264578307
- Email: support@sonabeauty.com
- Hours: Monday - Saturday, 9:00 to 19:00 (IST)
You can also use our contact form. We reply to messages within 1 business day.
Help with your order
- Track an order: sign in and go to My Account → Orders, or use the tracking link sent after dispatch.
- Cancel an order: possible until dispatch. See our Refund Policy.
- Damaged or wrong item: report within 48 hours of delivery. See our Return Policy.
- Delivery times and charges: see our Shipping Policy.
- Payment options and failed payments: see our Payment Policy.
Product information
Each product page and package shows the product name, net quantity, MRP (inclusive of all taxes), manufacturer or importer details, country of origin and date of manufacture or expiry, as required by the Legal Metrology (Packaged Commodities) Rules and the Cosmetics Rules, 2020. If you need any of these details before buying, contact us.
Grievance redressal
If you are not satisfied with our response, you can write to our Grievance Officer. We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020.
- Name: Krunal Shah
- Designation: Grievance Officer, Sona Beauty
- Email: support@sonabeauty.com
- Phone: +91 8264578307
- Address: 60, Saket Business Hub, Radhanpur Road, Mehsana - 384002, Gujarat, India
If your complaint is still unresolved, you may contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.